We sell only quality products.Product Returns must have a RMA# and this to be clearly written on the outside of the original shipping box.All customers must have this # to receive a refund.Custmer must ship to the address give to them on the return order.We do not refund shipping and handling.Units will be checked. If found to be complete and resalable a refund will be sent.Go to contact us and email for your RMA#.  Shipping is determined by weight and size,shipped ups,usps,or trucking.